Refund policy

At Coolsio Shop, we want you to have the best shopping experience.

If your order arrives damaged, incorrect, or does not match the description, we are here to help.

Return Policy

*)We accept returns within 7 days of receiving your product

*)The item must be unused, in original packaging, and in the same condition you received it

*)Return is accepted only if:

*)The product is damaged

*)The product is defective

*)The wrong product was delivered

*)The item does not match the description or images

Note: "We do not accept returns for "change of mind".

💸Refund Policy

*)Once your return is approved.

*)Refunds are issued within 3-7 business days.

*)Refund will be processed through:

*)Card Transfer

*)Shipping costs are non-refundable.

Order Cancellation

*)Orders can be cancelled within 12 hours after placing the order.

*)Once shipped, cancellation is not possible.

Defective or Damaged Product

If you receive a damaged or wrong product:

1. Contact us within 48 hours

2. Send photos or video proof of the issue

3. Our support team will review and provide a replacement or refund.

Contact Us

For returns or refunds, email us at:

support@coolsio.shop

Or message us on our Facebook page: Coolsio Shop.